1. SMS Communications

 

PROTON provides SMS services to send operational and account-related notifications to End Users.

Business shall ensure that all End Users have provided explicit consent before messages are sent.

​

2. Types of Messages

 

SMS messages may include:

• Service-related alerts

• System maintenance notifications

• Account-related updates

• Support follow-ups

Note: PROTON does not send unsolicited marketing messages unless you have opted in separately for marketing communications.

 

3. Consent

 

Users provide consent through one of the following methods:

• Submitting a contact form and selecting the SMS consent checkbox

• Agreeing to receive messages during enterprise onboarding

• Other documented opt-in methods clearly described at the point of consent

Important: Consent is not required to purchase products or services.

 

4. Message Frequency

 

The number of messages you receive may vary depending on your account activity and service events.

 

5. Fees

 

Standard message and data rates may apply based on your mobile carrier plan. PROTON and the businesses sending messages are not responsible for these charges.

 

6. Opt-Out

 

You may opt out of SMS messages at any time by:

• Replying STOP to unsubscribe

• Replying HELP for assistance

Note: Certain essential operational messages (e.g., account security alerts) may still be sent even after opting out.